Frequently Asked Questions

Simply browse our collection, select your desired product, customize it with your preferred design, text, or theme, add it to cart, and proceed to checkout. You can pay securely using various payment methods.

Yes! All our products are fully customizable. You can add names, choose themes, select colors, and personalize designs according to your preferences. Our design team ensures each product is crafted specially for you.

Since we create personalized products specially for you, we need 6-7 days to prepare your order. This ensures the highest quality and attention to detail for your customized items.

Please contact us immediately at radhikavibgyor@gmail.com if you need to make changes. We'll do our best to accommodate modifications if the order hasn't entered production yet.

Yes! We specialize in bulk orders for schools, birthday parties, events, and corporate gifting. Contact us at radhikavibgyor@gmail.com with your requirements, and we'll provide you with a customized quote.

Yes! We offer FREE shipping across India for all products. There are no minimum order requirements.

After your order is dispatched (6-7 days processing time), delivery typically takes 5-6 days for metro cities and 6-7 working days for other locations. Total time from order to delivery is approximately 11-14 days.

Currently, we only ship within India. We're working on expanding our shipping to international locations soon.

Yes! Once your order is dispatched, you'll receive a tracking number via email. You can use this to track your shipment's progress.

Express delivery is available at additional charges (as per actuals). Please contact us at radhikavibgyor@gmail.com before making payment to arrange express shipping.

Since our products are specially manufactured for you with custom designs, we don't offer returns or exchanges on personalized items. However, if your product arrives damaged or has a manufacturing defect, we'll replace it or provide a full refund.

Please email us at radhikavibgyor@gmail.com with clear photos of the damaged product within 48 hours of receiving it. We'll arrange for a replacement or refund after inspection.

Keep the product unused and in its original packaging. Ship it back to us and share the tracking details. Once we receive and inspect the product, we'll process your replacement or refund.

We use high-quality, child-safe materials for all our products. Our labels are waterproof, durable, and designed to withstand daily wear and tear. All products meet safety standards.

Yes! Our labels are waterproof and dishwasher-safe. They're designed to last through multiple washes and daily use without fading or peeling.

Our product customization interface shows you a preview of your design. If you need additional confirmation, you can contact us at radhikavibgyor@gmail.com before finalizing your order.

Yes! We offer beautiful gift wrapping options for special occasions. You can select this option during checkout or contact us for custom gift packaging.

We accept all major payment methods including credit/debit cards, UPI, net banking, and digital wallets. All payments are processed securely through our payment gateway.

Absolutely! We use industry-standard encryption and secure payment gateways. We never store your payment information on our servers. Your privacy and security are our top priorities.

Yes! You'll receive a detailed invoice via email immediately after your order is confirmed. This invoice includes all order details and payment information.

You can reach us at radhikavibgyor@gmail.com for any queries, concerns, or assistance. We typically respond within 24 hours.

We're primarily an online store, allowing us to offer competitive prices and serve customers across India. All orders are processed from our workshop.

Absolutely! We love creating unique designs. Contact us at radhikavibgyor@gmail.com with your ideas, and our design team will work with you to bring your vision to life.